Cancellation Policy
Cancellation Policy
Low Season
30+ days prior to arrival: 100% refund.
- 29-10 days to arrival: 50% refund.
Within 10 days to arrival: No refund.
High Season *
60+ days prior to arrival: 100% refund.
- 59-30 days to arrival: 50% refund.
Within 30 days to arrival: No refund.
House Rules
To ensure a serene and exclusive experience for all our guests, we kindly ask you to observe the following guidelines:
- Check-in & Check-out: Check-in begins at 3:00 PM. Check-out is at 11:00 AM.
- Children & Pets: Casa Papelillo is a family-friendly estate. We welcome children (ages 2-12) and infants. Pets are also welcome (maximum of 2 pets per stay).
- Smoking: For the preservation of our interiors, smoking is strictly prohibited indoors.
- Events & Noise: To respect the tranquility of the area, parties or large events are not permitted. We observe quiet hours from 10:00 PM to 8:00 AM.
- Guests: Only registered guests are allowed on the property. Unregistered visitors require prior approval from management.
Security Deposit
A $1,000 USD security deposit is required to secure your booking.
- This deposit must be wired to a designated U.S. bank account.
- The funds will be fully refunded following a satisfactory inspection of the property at check-out.
Important Information & Disclaimers
Guest Responsibility: Guests assume full responsibility for the supervision and safety of children and pets. The use of all villa property (including access to the ocean) and villa facilities (including the pool), is at the guest’s own risk.
Check-in Requirements: A government-issued photo ID and credit card are required upon arrival to be admitted into the property. While we strive to accommodate early check-ins or late check-outs, they cannot be guaranteed.
Additional Fees: Please note that additional charges may apply for any damages or extra services not included in the standard rate.
Safety Notice: The villa is not currently equipped with smoke or carbon monoxide alarms. We highly recommend that guests bring a portable device for their peace of mind.
Between ancient roots and caressed by the sea.
EXPERIENCES
INFORMATION
© 2026 Casa Papelillo. All rights reserved. · Chamela Bay, Costa Careyes, Jalisco, México